Return policy

Return Policy for Coonki.com

At Coonki, we strive to ensure you are completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help!

Return Eligibility

• Items must be returned within 1 day of the purchase date.
• Products must be unused, in their original packaging, and in the same condition as you received them.
• Certain items may be exempt from returns, such as personalized or custom-made products.

How to Initiate a Return

1. Contact Us: Email our customer service team at [support@coonki.com] with your order number and reason for the return.
2. Return Instructions: We will provide you with a return authorization and instructions on how to send your item back.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
• We recommend using a trackable shipping service or purchasing shipping insurance for items over $50.

Refund Process

• Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your bank.

Exchanges

• If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund.

Contact Us

For any questions regarding our return policy, please reach out to us at [support@coonki.com] or visit our Contact Us page.

Thank you for shopping with Coonki!